1/25/2024 0 Comments Twilio enqueue
however, it can only do this with the first call (and worker) while other calls stack up without a reservation. Twilio Support Programmable Voice Calling What can Queue do and provide you with a simple way to line up your inbound callers and build applications from simple call waiting to dynamic call center capabilities.
I am handling an assignment callback via Flask app, so that is able to handle the reservation and conference it. The simple way will mean your agents would need to dial into the queue, the harder way will setup an automated system that dials your agents when there is a new call in the queue. This move was narrower than the S&P 500's daily loss of 0.7. I might be overthinking it, but (for example) if 50 calls were in queue, and only one worker - what happens to the 49 calls while the "worker" accepts the reservation? Would I need to create 50 workers? It seems like a bulky workaround, but there has to be a solution by all of you Twilio wiz's out there! Twilio (TWLO Quick Quote TWLO - Free Report) closed at 49.83 in the latest trading session, marking a -0.58 move from the prior day. Ideally the final functionality would be that anybody in the queue hears the hold music until they are connected to the call center (which has a significant capacity for concurrent calls). however, with Taskrouter, it matches the one worker and the other calls are just stuck in the queue. (2) I can essentially continually route folk in the queue to the call center until somebody picks up. (1) When a second call goes into the queue, it comes in without a reservation (because my one worker is on the "first" call?) (2) Handle reservations by conferencing with the outbound (cell center) number. (1) Create a flow in Twilio studio (to manage some inputs, etc, as well as enqueue the caller) I'll spare you the logical reason and pitfalls of the current call center, but this is the task at hand. First, is how you currently seem to be pursuing it using and in which the implementation will follow this flow.I am building an "overflow" queue of sorts for a call center. There are two main ways that you may choose to handle this scenario if you have not already come up with a solution.
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